Southern Tire Mart’s Call Center is here to keep you rolling when you need us most. We understand that your goal is cost-effective timely delivery, and when you break down, you need prompt and effective assistance. Our dedicated team of professional, knowledgeable dispatchers provide exceptional customer service 24/7/365, reliable roadside assistance and best-in-class service.
From the time you call our toll-free number and connect with one of our friendly dispatchers, our goal is to have you up and back on the road within 90 minutes. We have an extensive network of partners who provide reliable assistance wherever you are in the continental United States. Each step of the way, our representatives monitor the status of your breakdown every 15-30 minutes and ensure that you are updated.
To better serve our drivers more efficiently, we create customer accounts that that include your company information, preferences and any other pertinent information that will help us provide a more seamless recovery. Upon request, we can present you with a convenient and detailed report of your breakdowns. If your needs change, we can easily update those changes, adapt and strengthen our relationship with you.
We know time is money and people are counting on you. When it comes to billing, we have established uniform pricing across the board, no matter where or when you break down. We will take care of the billing and get you back on the road as quickly as possible.
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